Refund Policy

Twicsy provides 100% top-notch services to its customers in the UK. However, once in a blue moon if we fail to deliver promised services the customers are obliged to request a complete refund.

Here is some information which needs to be considered while asking for a refund:

Eligibility For Refund

You become eligible for a refund when:

We fail to deliver your order within 72 hours and our customer support doesn’t reach you out within these hours.
Our services become nonfunctional to deliver your services due to an upgrade in the applications (instagram, twitter, tiktok and facebook)
If your order is in progress and you plan to cancel the order you won’t get the refund. You must show patience to let the order complete.
If your services get partially delivered, you will get a partial refund.

Cancellation of Refund

Following are the situations which can cancel your refund:

You have changed your username and are facing a drop in your metrics. We are not responsible for this and we will cancel your refund.
You have experienced a drop in your likes, views, comments, followers due to an update in the social media application.
You are not eligible for asking for a refund if you feel undesirable with our services after 30 days of your purchase.

Refill Policy

Twicsy will provide you a refill within 30 days of your purchase with us. We are working day and night to improve our services but if you still experience a drop in your bought social media metric without an update in application you can request for a refill. However, you cannot ask for a refill after 30 days of your purchase with twicsy.

Process of Refund

If you want a refund from twicsy contact our chat support system and simply request for a refund. Our team will process your refund request in 3 to 5 business days and will inform you within these days about confirmation or cancellation of your refund. If confirmed, then we will process and return your payment in the next 5 to 7 days depending on the amount you have spent.

Please be patient and let the process carry on seamlessly and incessantly within the time provided.

Note: twicsy has the legal right to change its refund policy anytime.

Got any questions about our refund policy? Contact us @ sales@twicsy.uk